Beyond the Call of Duty
Usually, I never take the time to write an appreciation letter for the work that I contract, but this time, I do because I was impressed with the service I received from your company.
Last October, I requested a quote for my roof, the work was done and charged exactly as the quote stipulated (no hidden costs). The staff were pleasant and the work got done in a professional matter (all garbage were picked up, all falling nails were picked up). In the past, I had the roof of my previous house done by another company that claimed, “We clean after ourselves”. Let me tell you, they did not. I was the one ending up cleaning after them! With your company, my house was left in a perfect state when all was done! Other than the new roof, no one could tell that someone worked there a day before! Well done!
My biggest surprise came a week after the work was done. I took my ladder and climbed with tools to clean the old stuff left by the previous roof in my gutters. I was totally flabbergasted to realize that your men already cleaned all the gutters!!! I was not expecting this level of professionalism from anyone but, Done Right Roofing really went beyond the call of duty! I sincerely appreciate the extra mile and for it, I write my first appreciation letter
I would not hesitate to recommend your company!
A very happy customer!
Thank you very much.
Diligent, Well Prepared Roofers
I, Lillian L., own apartments. I have a few buildings and I use Done Right Roofing (Brent Boisseneault) for any roof repairs.
Done Right has replaced my roof with shingles at 13-15 Albert St and 16-18 Marlborough South. He has done a roof with bitumen membrane for me at 5 Albert St. He has also done my personal house, which has many roof lines and was not easy to do.
I have an apartment building at 35 Adams Ave., which is quite high. When I needed someone to look at the roof after some heavy winds, no one wanted to do the job. But Done Right accepted right away to go up, look at the job, and cover the area that was affected. Afterwards, they redid the roof.
I am very satisfied with their work. Brent is exceptional with his service. His workers are professionals. They arrive with all the material they need and work diligently. They pick up all the old material and nails and dispose it. If the job is not finished at the end of the day, they make sure to cover any open area so that there is no problem until the next day. They are very conscientious. I would recommend Done Right to anyone.
- Lillian L.
Extremely Efficient, Very Professional and Polite
Two years ago we had to have the roof on our home in Cornwall repaired. We had several leaks inside, and every high wind removed a few more shingles. We contacted several local companies and a few non-locals. One of the companies we called was Done Right Roofing.
We received a few estimates and chose to go with Done Right Roofing. I have to say it was the best decision we could have made. They told us when they would start the job and approximately how long it would take. And true to their word they showed up on time, my husband spoke with the gentlemen about the leaks and they checked the roof well and we were told we didn’t have any major damage to the wood itself.
The gentlemen who came to do the work were just wonderful; they were extremely efficient, very professional and so polite. They kept us informed all through the work, there were no surprises, and they did exactly what they said they would. We have a few dogs in a fenced yard, and our roofers went above and beyond to make certain nothing was left out that the dogs could step on and get hurt. They were also very careful to never leave a gate open when I am certain it would have been easier for them to do so.
They worked on the roof for 3 days, and when they were done you would never have known they were there. They cleaned up everything in the area. It's just a pleasure to deal with a company that has pride in their work.
I would highly recommend them to anyone, as far as we are concerned they could not have a more fitting name, because our job was certainly “Done Right”.
- Mr. & Mrs. R. T.